Privacy Policy

Last updated: March 31, 2025

DezignArt (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website dezign.art (“the Site”) or use our services.

By using our website, you agree to the terms outlined in this policy.

1. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our business practices or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

2. Information We Collect

We collect personal information in different ways depending on how you interact with our Site and services.

Information You Provide Directly

  • Contact Details: Name, email address, phone number, shipping and billing address.
  • Order Information: Payment details, order history, and purchase preferences.
  • Account Information: Username, password, and security settings (if applicable).
  • Customer Support Data: Any details you provide when contacting us for support.

Information Collected Automatically

  • Usage Data: Device type, browser, IP address, and website interaction data.
  • Cookies & Tracking: We use cookies and similar technologies to improve user experience and website functionality.

Third-Party Information

We may receive information from third-party services (e.g., payment processors) to fulfill orders and process transactions.

3. How We Use Your Information

We use your personal data to:

  • Process Orders: Handle transactions, arrange shipping, and provide customer support.
  • Enhance Our Services: Improve website functionality and customer experience.
  • Marketing & Promotions: Send promotional offers and updates (you may opt out anytime).
  • Security & Fraud Prevention: Detect fraudulent activity and ensure account security.

4. Orders, Shipping & Returns

Order Tracking

Once your order is processed and shipped, a tracking number will be emailed to you, allowing you to monitor your shipment through the carrier’s website.

Shipping Time

  • Production time: 3-10 days (as all our HD Metal Prints are custom-made).
  • Shipping time: Varies by destination and will be provided at checkout.

Damaged or Lost Shipments

  • If your painting arrives damaged, contact us within 30 days of receipt with clear photos of the damaged item and packaging. We will replace it at no cost.
  • If your order is lost in transit, we will investigate with the carrier and arrange a replacement.

Returns & Cancellations

  • All our prints are customized, so we do not accept returns.
  • You may cancel an order within 12 hours of placing it. After this period, production begins, and cancellation is no longer possible.

5. Payment Information

We accept payments via Visa and Mastercard through our secure payment terminal.

6. Cookies & Tracking Technologies

We use cookies to:

  • Store preferences and improve site experience.
  • Analyze site usage and measure performance.
  • Provide relevant advertising.

You can adjust cookie settings through your browser, but disabling them may affect site functionality.

7. How We Share Your Information

We may share your data with:

  • Service Providers: For order processing, payments, and shipping.
  • Legal Compliance: If required by law or regulatory authorities.
  • Marketing & Advertising Partners: For promotional purposes (with opt-out options).

We do not sell your personal data.

8. Security & Data Retention

We take reasonable security measures to protect your personal data. However, no system is 100% secure.

We retain your personal information only as long as necessary to fulfill your order and comply with legal obligations.

9. Your Privacy Rights

Depending on your location, you may have the following rights:
✔ Access – Request a copy of the data we hold about you.
✔ Delete – Request deletion of your personal information.
✔ Correct – Update or correct inaccurate personal data.
✔ Opt-out – Unsubscribe from marketing emails and targeted advertising.

To exercise your rights, contact us at info@dezign.art.

10. International Users

If you are located outside our operating region, your data may be processed and stored in different countries. By using our services, you consent to this transfer.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us at: info@dezign.art