Frequently Asked Questions
Product Information
Why should I buy HD Metal prints?
Our premium HD Metal prints offer exceptional clarity, high resolution, and vivid colors that bring your artwork to life. They are also fade-resistant and come with a non-fading warranty.
Is it water-resistant?
Yes, HD Metal prints are water-resistant.
Will my HD metal wall art fade over time?
No, HD metal wall art is designed to be highly durable and resistant to fading. The high-definition printing process ensures vibrant colors that last for years. However, to maintain its brilliance, avoid prolonged direct sunlight exposure, as extreme UV rays may cause slight fading over time.
How do I clean my HD metal wall art?
To clean your HD metal wall art, gently wipe it with a soft, damp microfiber cloth. If needed, use a mild soap solution, then dry with a clean, dry cloth to prevent streaks. Avoid abrasive cleaners or rough materials that could scratch the surface.
What comes with the product?
Each purchase includes the painting and a complete hanging set.
Shipping & Delivery
What is the shipping time?
Orders typically arrive within 3-10 days.
How can I track my order?
Once your order has been processed and shipped, you will receive an email with a tracking number. You can use this number to track your shipment on the carrier’s website.
What if my painting gets damaged during shipping?
If your painting arrives damaged, please send us photos within 30 days of receipt, and we will replace it immediately.
Returns & Cancellations
What is your return policy?
Since all our prints are customized, we do not accept returns.
Can I cancel my order?
Yes, you can cancel your order within 12 hours of placing it.
Installation & Care
Can it be installed vertically or horizontally?
Yes, the hanging system allows both vertical and horizontal installation.
How do I hang it?
Please watch our installation video.
Payments
What forms of payment do you accept?
We accept Visa and Mastercard through our secure payment terminal.
